Shipping Policy
We can't wait to get your Teach Me Twi cards into your hands 🇬🇭
Here's everything you need to know about delivery.
UK Orders
UK orders are shipped using Royal Mail.
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Once your order has been dispatched, you'll receive a confirmation email.
International Orders
We offer international shipping to selected countries.
Available destinations and shipping costs will be shown at checkout before you complete your purchase.
International orders may be subject to customs duties, import taxes or other charges applied by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Unfortunately, Teach Me Twi cannot control or predict whether these charges will apply or how much they may be.
Dispatch Times
We aim to dispatch orders within 3-5 working days of your order being placed.
During launches or particularly busy periods, dispatch may take a little longer. If there is a significant delay affecting your order, we'll let you know.
Please note that dispatch times refer to when your order leaves us and are separate from the delivery time provided by the shipping carrier.
Preorders
If an item is marked as a preorder, the estimated dispatch period will be clearly stated on the product page.
Any other products purchased in the same order may be dispatched together with your preorder unless stated otherwise.
Please Check Your Address
Please make sure your delivery address is complete and correct before placing your order.
If you notice a mistake after ordering, contact us as soon as possible. We'll do our best to update the address if your order hasn't already been dispatched.
Once an order has been dispatched, we may not be able to change or redirect it.
Returned Parcels
If an order is returned to us because:
An incorrect or incomplete delivery address was provided
The parcel was not collected or delivery could not be completed
Applicable customs duties, taxes or import charges were not paid
We'll contact you once the parcel has been returned to us.
If you'd like the order to be sent again, additional shipping charges may apply.
Original shipping charges are generally non-refundable where delivery was attempted correctly but the parcel was returned for one of the reasons above.
This does not affect any rights you may have under applicable consumer law.
Delivery Issues
If your order hasn't arrived within the expected timeframe, please contact us at akwaaba@teachmetwi.com.
Please include your order number so we can look into it for you.
If your parcel appears to have been lost or damaged in transit, please contact us and we'll work with the delivery carrier to investigate.
Questions?
If you're unsure about delivery to your country or have any questions about an existing order, contact us at akwaaba@teachmetwi.com.
We'll be happy to help.
Teach Me Twi 🇬🇭
Last updated: August 2026