Returns & Refunds
We hope you love your Teach Me Twi cards as much as we loved creating them. If something isn't quite right, here's what you need to know.
Changed your mind?
If you purchase your cards online, you have the right to cancel your order within 14 days of receiving it.
To request a return, please contact us within those 14 days. Once you've let us know, your cards must be returned to us within the following 14 days.
For change of mind returns, you will be responsible for the cost of returning the item to us.
We recommend using a tracked postal service, as the cards remain your responsibility until they reach us.
Condition of returns
We understand that you may need to inspect your cards when they arrive.
However, returned decks should be kept in good condition and handled only as much as reasonably necessary to inspect them.
If the cards, packaging or other contents have been used or handled beyond what is reasonably necessary and this reduces their value, we may make an appropriate deduction from your refund.
Damaged, faulty or incorrect order?
If your cards arrive damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order number and photos showing the issue.
We'll work with you to put things right.
Your statutory rights are not affected by this policy.
Refunds
Once we receive and inspect an eligible return, we'll process your refund using your original payment method.
Where you exercise your legal right to cancel your entire order, any refund of the original standard delivery charge will be handled in accordance with your statutory rights. Additional delivery costs resulting from choosing a more expensive delivery method are not refundable beyond the standard delivery amount required by law.
Please allow some time for your bank or payment provider to process the refund after it has been issued.
Returning your order
Before sending anything back, please contact us at:
Business Address:
Unit 160936, Courier Point, 1
3 Freeland Park, Wareham Road,
Poole, Dorset, BH16 6FH, UK
Please include your:
Order number
Full name
Reason for the return
We'll then provide you with the return instructions and return address.
Please do not send returns to us without contacting us first.
Last updated: August 2026