Privacy Policy

Last updated: 13 August 2026

Teach Me Twi ("Teach Me Twi", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have when you visit our website, purchase our products, join our learning experiences, sign up to our mailing lists or otherwise interact with Teach Me Twi.

Teach Me Twi is operated as a sole-trader business in the United Kingdom.

1. Information We Collect

Depending on how you interact with Teach Me Twi, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and purchase information;

  • information you provide when joining a course, membership, speaking group, waitlist or other Teach Me Twi experience;

  • communications you send to us by email, WhatsApp, social media or through our website;

  • feedback, testimonials or survey responses you choose to provide;

  • information about how you use our website; and

  • technical information such as your IP address, browser type, device information and cookie data.

When you make a payment, your payment information is processed by the relevant payment provider. We do not directly store your full debit or credit card details.

2. How We Collect Your Information

We may collect personal information when you:

  • purchase a product from Teach Me Twi;

  • register or pay for one of our learning experiences;

  • join YBK or another Teach Me Twi service;

  • join a waitlist;

  • subscribe to our emails;

  • complete an onboarding or registration form;

  • contact us by email, WhatsApp, social media or through our website;

  • participate in a survey, feedback request or testimonial;

  • attend or participate in a Teach Me Twi experience; or

  • browse or interact with our website.

Some technical information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil orders;

  • deliver products to you;

  • process registrations and payments;

  • provide our courses, memberships, speaking experiences and other services;

  • manage your participation in Teach Me Twi programmes;

  • communicate important information about something you have purchased or joined;

  • respond to questions and customer service enquiries;

  • manage waitlists and expressions of interest;

  • send marketing emails where we have permission or are otherwise permitted to do so;

  • improve our website, products, learning experiences and services;

  • understand how customers use our website;

  • prevent fraud and maintain the security of our website and services;

  • maintain appropriate business and financial records; and

  • comply with our legal obligations.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where using your information is necessary to provide a product or service you have purchased or requested.

For example, we need your name and delivery details to send you an order, or your contact information to administer a Teach Me Twi course you have joined.

Consent – where you have given us permission to use your information for a particular purpose, such as certain marketing communications. Where we rely on consent, you can withdraw it at any time.

Legitimate interests – where processing is reasonably necessary for operating and improving Teach Me Twi and those interests are not overridden by your rights and interests.

This may include responding to enquiries, improving our services, protecting our business and understanding how customers interact with Teach Me Twi.

Legal obligation – where we need to process or retain information to comply with applicable laws, including tax, accounting or regulatory requirements.

5. Email Marketing

If you subscribe to Teach Me Twi emails or otherwise agree to receive marketing communications, we may send you information about:

  • upcoming Twi courses and cohorts;

  • Teach Me Twi experiences and memberships;

  • Twi Conversation Cards and other products;

  • learning resources;

  • events;

  • offers; and

  • Teach Me Twi news and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing does not prevent us from sending essential service communications relating to something you have purchased or joined.

6. Payments

Payments may be processed through third-party payment providers.

These providers process payment information according to their own privacy policies and security practices.

Teach Me Twi does not directly store your full payment card details.

7. Orders and Delivery

If you purchase a physical product from us, we may share the information necessary to fulfil and deliver your order with relevant delivery, postal and fulfilment providers.

This may include your name, delivery address and other information required to complete delivery.

We only share information that is reasonably necessary for this purpose.

8. Third-Party Service Providers

We use trusted third-party services to operate Teach Me Twi.

Depending on how you interact with us, these may include providers that help us with:

  • website hosting and ecommerce;

  • payment processing;

  • email marketing;

  • forms and registrations;

  • online teaching and video calls;

  • communications;

  • delivery and postage;

  • analytics; and

  • other technology required to operate our services.

These organisations may process personal information on our behalf or, in some circumstances, act as separate data controllers.

Some service providers may process information outside the United Kingdom. Where applicable, we take appropriate steps to ensure that international transfers of personal information are handled in accordance with UK data protection requirements.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help the website function correctly, remember preferences and provide information about how visitors use the website.

Some cookies are essential for the website to operate. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where required, you will be given the opportunity to manage your cookie preferences.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

For example, information relating to purchases and financial transactions may need to be retained for longer than information submitted through a general enquiry.

When information is no longer required, we will delete it or securely dispose of it where appropriate.

11. How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These may include the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how we use your information in certain circumstances;

  • object to certain uses of your personal information;

  • receive certain information in a portable format; and

  • withdraw your consent where we rely on consent to process your information.

Not all rights apply in every circumstance.

To exercise any of these rights, please contact us using the details below.

13. Children's Privacy

Teach Me Twi does not knowingly use personal information from children for marketing purposes without appropriate permission.

Where a Teach Me Twi service is offered to or involves children or young people, we may require information from and/or consent or involvement from a parent or guardian where appropriate.

We will only collect information reasonably necessary to provide the relevant service and manage participation safely.

14. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

Teach Me Twi is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy information when using those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website with the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy, how Teach Me Twi uses your personal information, or you would like to exercise your data protection rights, please contact:

Teach Me Twi
Email: akwaaba@teachmetwi.com

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).